| 1. Introduction to ISO/IEC 17025:2017 Overview and purpose of ISO/IEC 17025 Scope and applicability Differences between 2005 vs 2017 version Relationship with other standards (e.g., ISO 9001) | 2. Structure of the Standard Clause breakdown:General requirements Structural requirements Resource requirements Process requirements Management system requirements | 3. Impartiality and Confidentiality Ensuring impartiality in testing/calibration Identifying and managing risks to impartiality Confidentiality of customer information | 4. Organizational Structure Roles and responsibilities Authority and communication Laboratory management responsibilities |
| 5. Resource Management Personnel competence and training Facilities and environmental conditions Equipment management (calibration, maintenance) Metrological traceability. | 6. Process Requirements (Core Technical Part) Review of requests, tenders, and contracts Selection, verification, and validation of methods Sampling procedures Handling of test/calibration items Technical records | 7. Measurement Uncertainty Concept and importance Estimation methods Reporting uncertainty | 8. Ensuring Valid Results Quality control methods Proficiency testing (PT) and inter-laboratory comparisons (ILC) Use of reference materials Control charts and monitoring |
| 9. Reporting of Results Test reports and calibration certificates Required contents Statements of conformity Decision rules | 10. Management System Requirements Documentation (policies, procedures, records) Control of documents and records Internal audits Management review | 11. Risk-Based Thinking Identification of risks and opportunities Actions to address risks Preventive approach vs corrective action | 12. Nonconformities and Corrective Actions Identifying nonconforming work Root cause analysis Corrective action process |
| 13. Continual Improvement Improvement tools Feedback and complaints handling Performance evaluation | 14. Accreditation Process Role of accreditation bodies Audit process (internal & external) Preparing for assessments | 15. Documentation & Record Keeping Quality manual (if used) SOPs (Standard Operating Procedures) Record retention and control | Focus especially on: Process requirements (Clause 7) Measurement uncertainty Internal audits & management review Impartiality & risk-based thinking |
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